Skip to main content

​
Overview

Vapify sends an email and dashboard alert when a client’s available funds fall below a threshold you set. It uses two separate thresholds: one for the low-balance alert, one for auto top-up.

​
Common Tasks

​
Set the low-balance threshold

Set a low-balance notification threshold for the sub account. When the client’s Balance plus Credits falls below it, Vapify sends an email alert and shows a dashboard banner. Clients on a monthly package also see an “Approaching Monthly Limit” warning as they near their included minutes.

​
Let clients avoid interruptions

Clients can enable auto top-up with a separate threshold. When their Balance drops below it, Vapify charges their saved card to replenish it automatically.
A low or $0 balance does not stop calls in real time. Vapify bills in arrears from synced call logs — see How Billing Works. Calls placed while a client is out of funds still connect; the charges are held as pending and settle on the next top-up. The low-balance alert is your cue to collect funds before the pending balance grows.