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Overview

This is the anchor page for everything money-related in Vapify. Every other billing page links back here instead of re-explaining the flow.

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The flow

  • Provider cost: what Vapi or Retell charges for the call.
  • Your markup: what you add on top.
  • Client charge: what your client pays.
Example (Apex Voice / Riverside Dental): Vapi charges $0.15/minute. Apex Voice charges Riverside Dental $0.20/minute. Apex Voice keeps $0.05/minute profit.
Vapify does not block a call before it happens. For per-minute billing, it runs a profitability check after each call: if your price came in below provider cost, the charge is held as pending and the assistant is flagged Pricing Review Required. Override this per sub account with Support Unprofitable Calls. Package and overage billing are not checked at all — price those above cost yourself. See Profit Tracking.

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Two billing models

Vapify supports per-minute + optional monthly fee and monthly packages with included minutes. You can mix models across clients. See Pricing Models for the full comparison.

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Where clients’ money comes from

Clients fund calls from two “wallets”: Balance (money they load themselves via Stripe) and Credits (bonus funds you grant). Credits are always spent first. See Wallet & Credits.

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Where your money goes

Client payments go directly to your connected Stripe account. Vapify never holds your funds. See Stripe Integration.