Overview
Your profit is the gap between what you charge a client and what your provider charges you. Vapify checks this gap after each per-minute call and flags losses, but it does not prevent them — you set safe prices.
Example (10-minute call): provider charges $3.00, you charge the client $5.00 → $2.00 profit, 40% margin.
Post-call profitability check
For per-minute billing, Vapify checks profitability after each call completes:
- Profitable call: provider cost $3.00, your price $5.00 → billed normally.
- Unprofitable call: provider cost $6.00, your price $5.00 → the charge is held as pending and the assistant is flagged Pricing Review Required. The call still happened — this is a billing hold, not prevention.
Override this per sub account with Support Unprofitable Calls, which lets losing charges bill through anyway.
This check covers per-minute billing only. Package and overage billing are never checked — a below-cost package or overage rate loses money silently, so price those above cost yourself.
Set prices with at least a 25-50% margin so normal provider price fluctuations don’t push a call into a loss.
Example pricing by industry
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