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Overview

Stripe is how your clients pay you directly. This is the reference for managing that connection after initial setup. For first-time setup, see Connect Stripe. Stripe account connected, showing Connected Account ID and status

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Connection details

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Viewing your Stripe Dashboard

From Billing & Usage, click Stripe Dashboard to see payments, payouts, and customer data directly in Stripe.

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Disconnecting Stripe

From Agency Settings → Billing, click Disconnect Stripe and confirm.
Disconnecting Stripe prevents new client payments and subscriptions immediately. Existing subscriptions may fail to renew until reconnected.

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Fees

Vapify charges no platform fee on payments. You pay Stripe’s standard processing fees (for US card payments, approximately 2.9% + $0.30 per transaction; rates vary by country and payment method — see Stripe’s pricing) plus your own Vapify subscription. All client payments go directly to your Stripe account.

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Refunds

Issue a refund from the client’s sub account (Clients → [client] → Billing → Issue Refund) or directly from your Stripe Dashboard. Choose between a Stripe Refund (money returned to the client’s payment method, typically 5-10 business days) or an Account Credit (stays as Balance in the client’s Vapify account, no Stripe transaction).