Overview
Stripe is how your clients pay you directly. This is the reference for managing that connection after initial setup. For first-time setup, see Connect Stripe.
Connection details
Viewing your Stripe Dashboard
From Billing & Usage, click Stripe Dashboard to see payments, payouts, and customer data directly in Stripe.
Disconnecting Stripe
From Agency Settings → Billing, click Disconnect Stripe and confirm.
Disconnecting Stripe prevents new client payments and subscriptions immediately. Existing subscriptions may fail to renew until reconnected.
Fees
Vapify charges no platform fee on payments. You pay Stripe’s standard processing fees (for US card payments, approximately 2.9% + $0.30 per transaction; rates vary by country and payment method — see Stripe’s pricing) plus your own Vapify subscription. All client payments go directly to your Stripe account.
Refunds
Issue a refund from the client’s sub account (Clients → [client] → Billing → Issue Refund) or directly from your Stripe Dashboard. Choose between a Stripe Refund (money returned to the client’s payment method, typically 5-10 business days) or an Account Credit (stays as Balance in the client’s Vapify account, no Stripe transaction).
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