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Overview

Every feature in Vapify sits inside one object hierarchy. Understanding it makes the rest of the platform predictable.

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The hierarchy

  • Agency: your Vapify account. This is where branding, custom domain, custom email, and your provider connection live.
  • Sub account: one per client. Each has its own users, assigned assistants, phone numbers, call logs, and billing configuration.
  • Assistant: created in Vapi or Retell, then assigned to a sub account. Assistants are never built inside Vapify itself; Vapify only assigns and prices them.

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How money flows

Example: Vapi charges you $0.15/min, you set the client rate at $0.20/min, you keep $0.05/min profit. See How Billing Works for the full model, including monthly retainers and the wallet/credits system.

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How assistants get to clients

  1. You create and configure the assistant in your provider’s dashboard (Vapi or Retell).
  2. You connect that provider account to your Vapify agency.
  3. Vapify syncs the assistant list.
  4. You assign a specific assistant to a specific sub account and set its price.
See Assign an AI Assistant for the walkthrough.