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Overview

The Dashboard is your agency’s control center. It gives you a view of voice usage, spend, and call outcomes, aggregated across all sub accounts for agency users, or scoped to one client for sub account users. Use the Year / Day / Week / Month toggle at the top to change the time range. Dashboard screen showing summary tiles and usage charts

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Summary tiles

Four tiles at the top summarize the selected period, each with a change indicator versus the previous period:
  • Total Call Minutes: voice-call minutes processed.
  • Number of Calls: total calls made.
  • Total Spent: your provider cost for the period.
  • Average Cost per Call: total spend divided by call count.

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Charts

  • Call Minutes Over Time: minutes trend across the selected range.
  • Call Outcomes: successful vs. unsuccessful calls, with a success-rate bar.
  • Call Count: calls per day.
  • Average Call Duration: average call length per day.
  • Disconnection Reasons: why calls ended (e.g., assistant ended call, error, user ended call, call completed), with counts and percentages.

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Reading the dashboard

Use these to spot usage trends and catch anomalies early. A spike in call count with a drop in average duration, or a rising share of Error disconnections, can indicate a misconfigured assistant worth investigating in Call Logs.
  • Call Logs: drill into the calls behind these numbers
  • Usage: usage tied to billing and package limits
  • Platform Overview: where the Dashboard sits in the sidebar