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Estimated time: 4 minutes

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Overview

Connect your voice AI provider so Vapify can pull in your assistants and track usage for billing. This is the second step of the onboarding wizard.

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Prerequisites

  • Agency branded
  • A Vapi or Retell account with at least one assistant already created

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Steps

Provider Setup screen showing Vapi and Retell provider options with API key fields
1

Copy your keys

In your Vapi dashboard, open API Keys and copy both your Private API key and Public API key.
2

Select Vapi

In Vapify’s Provider Setup step (or later, in a sub account’s General tab), select Vapi.
3

Paste both keys

Paste your Private API key in the first field and your Public API key in the second field.
4

Verify

Click Verify and Continue.
API keys grant full access to your provider account. Never share them publicly or commit them to version control. Vapify stores them encrypted and shows them partially masked afterward.
Verify and Continue tests your keys before proceeding. If verification fails, re-copy the key from your provider dashboard. Trailing spaces are the most common cause.

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Troubleshooting

  • Verification fails: Re-copy the key; for Vapi, confirm the private and public keys aren’t swapped.
  • Assistants don’t sync: Save the key again, then click Refresh Assistant List in the sub account’s Assistants tab.