Overview
This page walks the client’s entire view of the platform (from login to invoices) so you can predict exactly what they’ll encounter.The client’s journey
- Login: a branded page at your custom subdomain (or
app.vapify.agency), showing your logo and agency name. See Custom Login. - Dashboard: usage charts scoped only to their sub account: total minutes, call count, and average duration per day. See Dashboard.
- Assistants / voice widget: if enabled, clients can talk to their assigned assistant directly through a dashboard widget; otherwise they see analytics only.
- Call logs and recordings (clients can view their own call history, transcripts, and recordings (if enabled)) never other clients’ data.
- Billing: clients see their Balance, Credits, active package (if any), and can top up funds or subscribe via your branded Stripe checkout.
- Invoices and emails: all system emails and invoices carry your agency’s name and sender address, never Vapify’s.
What clients never see
- The Vapify name or branding, anywhere in their experience
- Which provider (Vapi or Retell) powers their assistant
- Your provider API keys, prompts, or assistant configuration
- Other clients’ sub accounts, data, or pricing
Related Articles
- Agency Branding: how the branding shown here is configured
- How Billing Works: the billing screens clients interact with
- Understanding Sub Accounts: the isolation that keeps clients from seeing each other