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Estimated time: 15 minutes, plus up to 48 hours DNS propagation

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Overview

A custom subdomain (e.g., voice.youragency.com) replaces app.vapify.agency for your clients, completing the white-label experience. Domain tab showing custom subdomain setup and upgrade prompt

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Prerequisites

  • A paid plan (Starter, Business, Scale, or Partner). Not available on Free
  • Access to your domain’s DNS settings

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Steps

  1. Go to Agency Settings → Domain tab.
  2. Contact support@info.vapify.agency to receive your unique CNAME target.
  3. In your DNS provider (Cloudflare, GoDaddy, Namecheap, Google Domains, AWS Route 53, etc.), create a CNAME record: Name/Host = your subdomain (e.g., “voice”), Value/Points to = the target Vapify support gave you, TTL = Auto or 3600.
  4. Back in Vapify, enter your full subdomain (e.g., voice.youragency.com) in the Custom Subdomain field and click Verify Domain.
  5. Once verified, test by navigating to your custom subdomain in a new browser window. You should see the Vapify login page with your branding.
DNS propagation can take a few minutes to 48 hours. If verification fails immediately, wait 1-2 hours and try again. The default app.vapify.agency URL keeps working after your subdomain goes live.

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Troubleshooting

  • Verification failing: Wait for DNS propagation, confirm you used a CNAME (not an A record), check for typos, and use a tool like whatsmydns.net.
  • Subdomain not loading: Clear your browser cache, try incognito mode, and allow up to 48 hours for full propagation.