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Estimated time: 5-10 minutes

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Overview

By default, platform emails (invitations, password resets, notifications) send from Vapify’s address. Custom email settings let them send from your own domain instead. Email Settings tab showing custom email provider configuration

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Prerequisites

  • A paid plan (Starter, Business, Scale, or Partner). Not available on Free
  • An account with Mailgun, Postmark, Sendgrid, or an existing SMTP server

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Steps

  1. Go to Agency Settings → Email Settings tab.
  2. Enter your sender email address (e.g., support@youragency.com).
  3. Select your provider and enter its credentials:
    • Mailgun: Private API Key (starts with “key-”) from Mailgun’s Settings → API Security.
    • Postmark: Server API Token from your Postmark server’s API Tokens tab.
    • Sendgrid: API key with Mail Send permissions.
    • SMTP: server/hostname, port (587 for TLS, 465 for SSL), username, and password (use an app-specific password for Google Workspace or Microsoft 365).
  4. Click Test Connection.
  5. Once the test succeeds, click Save Settings.
Mailgun and Postmark both offer free tiers and are the recommended starting points; check their pricing pages for current limits. Use SMTP only if you need a specific existing mail server.
Never use your primary email password for SMTP. Use an app-specific password, and rotate API keys periodically.

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Troubleshooting

  • Test connection fails: Recheck the API key for typos, confirm it has send permissions, and confirm your sender address is verified with the provider.
  • Emails not received: Check the recipient’s spam folder, and confirm your domain has SPF/DKIM records set up with your provider.