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Overview

Pure per-minute pricing means the client pays only for the minutes they actually use, drawn from a prepaid Balance. No monthly fee, no bundled minutes.

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When to choose this

  • Call volume is unpredictable or seasonal
  • The client wants to pay for exactly what they use
  • You’re testing a new client relationship before committing to a retainer

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The path

  1. In the sub account’s Billing tab, click Start Per Minute Billing and leave the Monthly Subscription Fee at $0.
  2. Set your price per minute above your provider’s cost. See Profit Tracking for margin guidance.
  3. Ask the client to load Balance via Stripe top-up before their first call. Per-minute charges deduct from Balance (Credits first, then Balance) in real time as each call ends.
  4. Set low-balance alert thresholds under Notifications so the client is warned before service is suspended at $0.
If a client runs out of Balance and Credits, calls fail until they top up. Consider enabling auto top-up so they don’t get caught out.