​
Call Logs Overview

The Call Logs page provides a detailed table of all voice calls processed through your agency. This information is crucial for analyzing interactions and understanding the performance of your voice assistants.

​
Call Logs Table

Call Logs Screen

​
Viewing Call Details

To view detailed information about a specific call, simply select the desired entry from the table. This will display additional information, including:
  • Call Transcript: A text representation of the conversation during the call.
  • Call Recording: An audio file of the call for review and analysis.
These details help you assess call quality, identify issues, and improve your voice assistant’s performance.

​
Key Fields Explained

  • Assistant Name: The name of the voice assistant involved in the call.
  • Start Time: The date and time the call began.
  • End Time: The date and time the call ended.
  • Status: Indicates the call status.
  • Ended Reason: The reason for the call ending, such as user actions or errors.
Utilizing the Call Logs effectively can enhance your understanding of user interactions and guide improvements to your voice assistants.