> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Domain

> Host Vapify on your own subdomain instead of app.vapify.agency.

**Estimated time:** 15 minutes, plus up to 48 hours DNS propagation

## Overview

A custom subdomain (e.g., `voice.youragency.com`) replaces `app.vapify.agency` for your clients, completing the white-label experience.

<img src="https://mintcdn.com/vapifybykanzucode/A3O19gLqD2_WDy2-/images/agencysettings2.png?fit=max&auto=format&n=A3O19gLqD2_WDy2-&q=85&s=c8b9565c62602892efd6953cc882f6d0" alt="Domain tab showing custom subdomain setup and upgrade prompt" width="1366" height="663" data-path="images/agencysettings2.png" />

## Prerequisites

* A paid plan (Starter, Business, Scale, or Partner). Not available on Free
* Access to your domain's DNS settings

## Steps

1. Go to **Agency Settings → Domain tab**.
2. Contact **[support@info.vapify.agency](mailto:support@info.vapify.agency)** to receive your unique CNAME target.
3. In your DNS provider (Cloudflare, GoDaddy, Namecheap, Google Domains, AWS Route 53, etc.), create a **CNAME record**: Name/Host = your subdomain (e.g., "voice"), Value/Points to = the target Vapify support gave you, TTL = Auto or 3600.
4. Back in Vapify, enter your full subdomain (e.g., `voice.youragency.com`) in the **Custom Subdomain** field and click **Verify Domain**.
5. Once verified, test by navigating to your custom subdomain in a new browser window. You should see the Vapify login page with your branding.

<Note>
  DNS propagation can take a few minutes to 48 hours. If verification fails immediately, wait 1-2 hours and try again. The default `app.vapify.agency` URL keeps working after your subdomain goes live.
</Note>

## Troubleshooting

* **Verification failing**: Wait for DNS propagation, confirm you used a CNAME (not an A record), check for typos, and use a tool like whatsmydns.net.
* **Subdomain not loading**: Clear your browser cache, try incognito mode, and allow up to 48 hours for full propagation.

## Related Articles

* [Agency Branding](/white-label/agency-branding): the rest of your brand identity
* [Custom Email](/white-label/custom-email): matching your domain in emails
* [Client Experience](/white-label/client-experience): how the subdomain fits the client's view