> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Client Experience

> What your client sees, end to end, and what they never see.

## Overview

This page walks the client's entire view of the platform (from login to invoices) so you can predict exactly what they'll encounter.

## The client's journey

1. **Login**: a branded page at your custom subdomain (or `app.vapify.agency`), showing your logo and agency name. See [Custom Login](/white-label/custom-login).
2. **Dashboard**: usage charts scoped only to their sub account: total minutes, call count, and average duration per day. See [Dashboard](/running-your-agency/dashboard).
3. **Assistants / voice widget**: if enabled, clients can talk to their assigned assistant directly through a dashboard widget; otherwise they see analytics only.
4. **Call logs and recordings** (clients can view their own call history, transcripts, and recordings (if enabled)) never other clients' data.
5. **Billing**: clients see their Balance, Credits, active package (if any), and can top up funds or subscribe via your branded Stripe checkout.
6. **Invoices and emails**: all system emails and invoices carry your agency's name and sender address, never Vapify's.

## What clients never see

* The Vapify name or branding, anywhere in their experience
* Which provider (Vapi or Retell) powers their assistant
* Your provider API keys, prompts, or assistant configuration
* Other clients' sub accounts, data, or pricing

## Related Articles

* [Agency Branding](/white-label/agency-branding): how the branding shown here is configured
* [How Billing Works](/billing/how-billing-works): the billing screens clients interact with
* [Understanding Sub Accounts](/running-your-agency/understanding-sub-accounts): the isolation that keeps clients from seeing each other