> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Definitions for every Vapify-specific term used across the documentation.

| Term                                  | Definition                                                                                                                                                                                                                            |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Agency**                            | The Vapify customer account, you. Holds branding, provider connection, and all sub accounts.                                                                                                                                          |
| **Sub account**                       | One client's dedicated space: their users, assigned assistants, phone numbers, call logs, and billing.                                                                                                                                |
| **User**                              | A person with login access to a specific sub account — your client's own staff. Every user belongs to one sub account and holds a role (Administrator or Member) scoped to it. Not to be confused with the agency owner (that's you). |
| **Primary user**                      | A sub account's main administrator, created during onboarding.                                                                                                                                                                        |
| **Provider**                          | The voice AI backend, Vapi or Retell. Assistants are created and edited in the provider's own dashboard, not in Vapify.                                                                                                               |
| **Assistant / voice assistant**       | A voice AI agent created in Vapi or Retell, then assigned to a sub account in Vapify.                                                                                                                                                 |
| **Markup**                            | The per-minute amount you add above provider cost. Example: provider cost \$0.15/min, client rate \$0.20/min, markup \$0.05/min.                                                                                                      |
| **Go Live Date / Billing Start Date** | The date billing activates for a sub account. Can be set only once and cannot be changed afterward.                                                                                                                                   |
| **Balance**                           | Funds a client loads into their own account via Stripe (self-service). Used to pay for assistant minutes.                                                                                                                             |
| **Credits**                           | Promotional or bonus funds the agency manually adds to a sub account. Always consumed before Balance.                                                                                                                                 |
| **Per-minute billing**                | Billing model that charges a client per minute of call time.                                                                                                                                                                          |
| **Monthly subscription / retainer**   | A fixed recurring fee, optionally combined with per-minute billing. Requires a paid plan.                                                                                                                                             |
| **Monthly package**                   | A fixed monthly price that includes a set number of minutes, with an overage rate once those minutes are used.                                                                                                                        |
| **Onboarding fee**                    | A one-time fee a new sub account user must pay before accessing the platform.                                                                                                                                                         |
| **Manual Payment Mode**               | A sub account setting that disables Vapify's automatic Stripe billing so the agency can bill clients outside the platform.                                                                                                            |
| **Custom subdomain**                  | A branded URL (e.g., `voice.youragency.com`) that replaces `app.vapify.agency` for a given agency. Requires a paid plan and a CNAME DNS record.                                                                                       |
| **CNAME record**                      | A DNS record that points a subdomain to Vapify's servers, required for custom subdomain setup.                                                                                                                                        |
| **Archiving**                         | Permanently deactivating a sub account. Irreversible; billing stops and data is frozen but preserved.                                                                                                                                 |