> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage

> See how much of a client's Balance, Credits, or package minutes have been used.

## Overview

Usage tracking shows how a client is consuming their prepaid Balance, Credits, or monthly package minutes, in real time as calls complete.

<img src="https://mintcdn.com/vapifybykanzucode/A3O19gLqD2_WDy2-/images/billing&usage.png?fit=max&auto=format&n=A3O19gLqD2_WDy2-&q=85&s=89010c8c190f50fa9bfb9c14a9c67fff" alt="Billing & Usage page showing Billing Summary and Voice Usage Revenue" width="1366" height="637" data-path="images/billing&usage.png" />

## Common Tasks

### Check a client's current usage

Open the sub account's **Billing** tab to see current Balance, Credits, and (if a monthly package is active) minutes used versus included minutes.

### Understand the usage dashboard

For per-minute billing, clients see their available Balance and Credits and a running total as calls complete. For package billing, clients see minutes used out of their included total (e.g., "187 / 200 minutes") and any overage charges accrued once the limit is passed.

### Respond to low balance

Balance running low or reaching \$0 triggers dashboard banners and (if configured) email alerts. See [Notifications](/running-your-agency/notifications) to adjust thresholds, or ask the client to top up, or add [Credits](/billing/wallet-credits) yourself.

## Related Articles

* [Wallet & Credits](/billing/wallet-credits): how Balance and Credits are consumed
* [Pricing Models](/billing/pricing-models): per-minute vs. package billing
* [Notifications](/running-your-agency/notifications): configuring low-balance and usage alerts
