> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Configure low-balance thresholds and the alerts your clients receive.

## Overview

Vapify sends an email and dashboard alert when a client's available funds fall below a threshold you set. It uses two separate thresholds: one for the low-balance alert, one for auto top-up.

## Common Tasks

### Set the low-balance threshold

Set a **low-balance notification threshold** for the sub account. When the client's Balance plus Credits falls below it, Vapify sends an email alert and shows a dashboard banner. Clients on a monthly package also see an "Approaching Monthly Limit" warning as they near their included minutes.

### Let clients avoid interruptions

Clients can enable **auto top-up** with a separate threshold. When their Balance drops below it, Vapify charges their saved card to replenish it automatically.

<Warning>
  A low or \$0 balance does **not** stop calls in real time. Vapify bills in arrears from synced call logs — see [How Billing Works](/billing/how-billing-works). Calls placed while a client is out of funds still connect; the charges are held as **pending** and settle on the next top-up. The low-balance alert is your cue to collect funds before the pending balance grows.
</Warning>

## Related Articles

* [Wallet & Credits](/billing/wallet-credits): how Balance and Credits work
* [Usage](/running-your-agency/usage): where clients see their current usage
* [Pricing Models](/billing/pricing-models): per-minute vs. monthly package billing