> ## Documentation Index > Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt > Use this file to discover all available pages before exploring further. # Contacts > A per–sub account address book that fills itself from calls and bookings, and that you can also manage by hand. ## Overview **Contacts** is each sub account's own address book. It holds the people your client's voice assistants talk to and book — captured automatically from calls and appointments, importable from GoHighLevel, and editable by hand. Contacts are **scoped to a single sub account** and isolated between clients, the same way pricing and call data are (see [Understanding Sub Accounts](/running-your-agency/understanding-sub-accounts)). When you manage more than one client, use the sub account selector to choose whose contacts you're viewing. Contacts live in the sidebar, just below **Calendar** — the two work together: an appointment booked through Calendar creates or updates the matching contact automatically. ## How contacts get created You rarely start from an empty list. A contact can arrive four ways: | Source | How it's created | Shown as | | --------------- | --------------------------------------------------------------------------------------------- | ------------ | | **Manual** | You add it yourself from the Contacts page (or via the API). | `manual` | | **Voice call** | Created automatically the first time an assistant handles a call, matched by phone number. | `voice call` | | **Appointment** | Created (or matched) automatically when the assistant books an appointment, matched by email. | `import` | | **GoHighLevel** | Synced in from a mapped GHL sub account. | `ghl sync` | Because calls and bookings populate contacts on their own, the list grows as your client's assistants work — no manual data entry required. Add contacts by hand only when you want a record ahead of the first interaction. ## The contacts list Open **Contacts** in the sidebar to see every contact for the selected sub account. Contacts page * **Columns:** Name, Phone, Email, Company, Source, Created, and row actions. * **Search:** filter by name, email, or phone. * **Sub account filter:** agency users can narrow the list to one client's contacts. * **Add Contact:** create a contact by hand (see below). * **Row actions:** edit or delete any contact. * **Export CSV:** download the current contacts as a spreadsheet (`contacts-export-.csv`), including every field — company, website, address, tags, custom fields, notes, and source. ### Add a contact manually Click **Add Contact** and fill in the details. A contact needs **at least an email or a phone number**; everything else is optional: Add a contact manually * Name (first, last), email, phone * Company, website * Address, city, state, country * Notes and tags * Custom fields Duplicate emails or phone numbers within the same sub account are rejected, so the same person doesn't get two records. ## The contact detail page Click a contact to open its detail page, which has two tabs: Contact detail page * **Details** — the full record: contact info, company, address, tags, notes, and custom fields. * **Appointments** — every booking linked to this contact. Open one to see the appointment, or **cancel** it from here. This is the same booking data managed in [Calendar](/integrations/calendar). ## Related Articles * [Calendar](/integrations/calendar): where appointments are scheduled — bookings create and link contacts. * [GoHighLevel](/integrations/gohighlevel): map a GHL sub account to sync its contacts in. * [Understanding Sub Accounts](/running-your-agency/understanding-sub-accounts): why contacts stay isolated per client.