> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Logs

> Search, filter, and review every call across your agency, including transcripts and recordings.

## Overview

**Call Logs** shows every call processed through your agency's voice assistants, with search, filters, transcripts, and recordings for troubleshooting and quality review.

<img src="https://mintcdn.com/vapifybykanzucode/A3O19gLqD2_WDy2-/images/calllogs1.png?fit=max&auto=format&n=A3O19gLqD2_WDy2-&q=85&s=dc319824bd8c455e7e3090fe82531770" alt="Call Logs screen showing search, filters, and the calls table" width="1366" height="621" data-path="images/calllogs1.png" />

<Note>
  Call logs only sync after a sub account's Billing Start Date is set. If a sub account hasn't gone live, its calls won't appear here.
</Note>

## Common Tasks

### Find a specific call

Use the search bar to match assistant names, phone numbers, or any text in the logs. Combine with the three filter dropdowns:

* **All Types**: `webCall` (voice widget/browser) or `Phone Call` (PSTN)
* **All Assistants**: scope to one assistant across all your sub accounts
* **All Ended Reasons**: e.g., `customer-ended-call`, `silence-timed-out`, `assistant-ended-call`, `assistant-error`, `exceeded-max-duration`

### Check for new calls

The page shows "Last updated X minutes ago" and auto-checks periodically. Click **Check now** to refresh immediately without reloading the page.

### Review a call in detail

Click any row to open its transcript, recording (if enabled), full timestamps, and cost/billing details.

<img src="https://mintcdn.com/vapifybykanzucode/KLTgU2C4onvC6VDl/images/vapify-call-details.png?fit=max&auto=format&n=KLTgU2C4onvC6VDl&q=85&s=aa833679e6a897f07e97b1fd9224ab1c" alt="Call Details page showing call metadata, recording, and transcript" width="2560" height="1430" data-path="images/vapify-call-details.png" />

### Change how many calls are shown

Use the **Show X** dropdown (10/25/50/100) at the bottom left, and the page navigation controls at the bottom right.

## Related Articles

* [Dashboard](/running-your-agency/dashboard): the aggregate metrics behind these logs
* [AI Assistants](/running-your-agency/ai-assistants): which assistant handled which call
* [Understanding Sub Accounts](/running-your-agency/understanding-sub-accounts): why calls don't appear before go-live