> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# Profit Tracking

> How to calculate your margin per call and keep every assistant profitable.

## Overview

Your profit is the gap between what you charge a client and what your provider charges you. Vapify checks this gap after each per-minute call and flags losses, but it does not prevent them — you set safe prices.

## The formula

```
Your Profit = What You Charge - Provider Cost
```

**Example (10-minute call):** provider charges \$3.00, you charge the client \$5.00 → \$2.00 profit, 40% margin.

## Post-call profitability check

For **per-minute billing**, Vapify checks profitability after each call completes:

* **Profitable call:** provider cost \$3.00, your price \$5.00 → billed normally.
* **Unprofitable call:** provider cost \$6.00, your price \$5.00 → the charge is held as **pending** and the assistant is flagged **Pricing Review Required**. The call still happened — this is a billing hold, not prevention.

Override this per sub account with **Support Unprofitable Calls**, which lets losing charges bill through anyway.

<Warning>
  This check covers per-minute billing only. **Package and overage billing are never checked** — a below-cost package or overage rate loses money silently, so price those above cost yourself.
</Warning>

<Tip>
  Set prices with at least a 25-50% margin so normal provider price fluctuations don't push a call into a loss.
</Tip>

## Example pricing by industry

```
Medical Practices: $0.60 - $0.80/min
Dental Offices: $0.50 - $0.70/min
Real Estate: $0.40 - $0.60/min
General Business: $0.50 - $0.70/min
```

## Related Articles

* [How Billing Works](/billing/how-billing-works): the money flow this formula sits inside
* [Configure Pricing](/getting-started/configure-pricing): setting per-minute rates
* [Pricing Models](/billing/pricing-models): per-minute vs. package economics