> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vapify.agency/llms.txt
> Use this file to discover all available pages before exploring further.

# How Billing Works

> The money flow from provider cost to client charge to your payout, in one place.

## Overview

This is the anchor page for everything money-related in Vapify. Every other billing page links back here instead of re-explaining the flow.

## The flow

```mermaid theme={null}
flowchart TD
    A["Your Client"] -->|"Pays you via Stripe"| B["You manage their account"]
    B --> C["Vapify tracks usage & handles billing"]
    C --> D["Voice Provider (Vapi/Retell) processes calls"]
```

* **Provider cost**: what Vapi or Retell charges for the call.
* **Your markup**: what you add on top.
* **Client charge**: what your client pays.

**Example (Apex Voice / Riverside Dental):** Vapi charges \$0.15/minute. Apex Voice charges Riverside Dental \$0.20/minute. Apex Voice keeps \$0.05/minute profit.

<Warning>
  Vapify does not block a call before it happens. For **per-minute billing**, it runs a profitability check **after** each call: if your price came in below provider cost, the charge is held as pending and the assistant is flagged **Pricing Review Required**. Override this per sub account with **Support Unprofitable Calls**. **Package and overage billing are not checked at all** — price those above cost yourself. See [Profit Tracking](/billing/profit-tracking).
</Warning>

## Two billing models

Vapify supports **per-minute + optional monthly fee** and **monthly packages with included minutes**. You can mix models across clients. See [Pricing Models](/billing/pricing-models) for the full comparison.

## Where clients' money comes from

Clients fund calls from two "wallets": **Balance** (money they load themselves via Stripe) and **Credits** (bonus funds you grant). Credits are always spent first. See [Wallet & Credits](/billing/wallet-credits).

## Where your money goes

Client payments go directly to your connected Stripe account. Vapify never holds your funds. See [Stripe Integration](/billing/stripe-integration).

## Related Articles

* [Pricing Models](/billing/pricing-models): per-minute vs. monthly packages in detail
* [Wallet & Credits](/billing/wallet-credits): Balance vs. Credits and how they're consumed
* [Profit Tracking](/billing/profit-tracking): where your margin shows up in reporting